Month: August 2009

iPhones and cruise control

I’m fascinated by accusations of exploding iPhones in France. Are we witnessing the birth of an urban legend or is this a real product quality problem? Everyone has an opinion on whether Apple is handling it correctly or not. But what I find fascinating is how similar the reports are to the accusations made back

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Tail wagging the dog: the role of IT in intranet redesign

A brochure project came off the rails the other day because the printer told us he didn’t like to print pages with the dimensions we asked for. It was technically possible, but his “policy” wouldn’t allow it. And he couldn’t assemble the pages in the order we wanted. Didn’t make sense to him. We had

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